maxwin Privacy Policy – How We Handle Your Data

When you register and use the maxwin platform, we collect personal information that is necessary to provide our services to Filipino players. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data automatically, including your IP address, device type, browser information, and session activity logs, to help us maintain platform security and improve your experience. Identity verification documents may be requested when required by anti-money laundering regulations applicable in the Philippines. We only collect information that is relevant and necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is needed for account verification and regulatory compliance. All data collection is conducted in accordance with the Data Privacy Act of 2012 of the Philippines.

Your personal information is used to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by law. We use your data to personalise your experience on the platform, including tailoring game recommendations and VIP programme communications to your activity. Technical data helps us detect and prevent fraud, protect account security, and ensure the platform operates reliably for all players. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. We do not use your data for automated decision-making that produces legal effects without human review. Your information is never sold to third parties, and it is only shared with service providers who assist us in operating the platform under strict data processing agreements.

maxwin shares your personal data only where it is strictly necessary to deliver our services or comply with legal obligations in the Philippines. We work with trusted third-party payment processors to handle transactions securely, and these providers are contractually bound to protect your data and use it only for the purpose of processing your payments. In cases where we are required by law, court order, or regulatory authority to disclose your information, we will do so only to the extent required and will notify you where permitted by law. We do not share your personal data with advertisers, data brokers, or any third party for marketing purposes without your explicit consent. Our platform does not transfer your personal data outside the Philippines unless the receiving country provides an adequate level of data protection as recognised under Philippine law. Any third-party service providers we engage are carefully vetted and are required to maintain security standards consistent with our own obligations under the Data Privacy Act of 2012.

maxwin implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored using appropriate encryption at rest. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We conduct regular security assessments and maintain incident response procedures to address any potential data breaches promptly and in accordance with Philippine regulatory requirements. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities within the timeframes required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your account credentials confidential at all times.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming regulatory requirements. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with regulatory obligations. After the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the process of removing your personal data from our active systems, subject to any legal obligations that require us to retain certain records. We do not retain personal data for longer than is necessary for the purposes for which it was collected. If you have questions about how long specific types of data are kept, please contact our support team for clarification.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by maxwin. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided on the platform, and we will respond to your request within the timeframes required by law. We are committed to honouring your rights and making the process of exercising them as straightforward as possible.

maxwin uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a Filipino player. Essential cookies are necessary for the platform to operate and cannot be disabled, as they enable core functions such as keeping you logged in and maintaining your session security. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise performance. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our use of cookies is limited to what is necessary for platform operation and service improvement, and we do not sell cookie-derived data to any third party.

maxwin reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through in-platform messages or other suitable means. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. If you do not agree with any changes to this policy, you should stop using the platform and may request account closure by contacting our support team. For any questions about this Privacy Policy, please visit our FAQ page.